<h1>Adding Knowledge Base Articles</h1>

<p>Knowledge Base articles are the core content of your documentation system. Well-written articles help customers solve problems independently and reduce support ticket volume.</p>

<h2>Article Types</h2>
<ul>
    <li><strong>How-to Guides</strong>
        <ul>
            <li>Step-by-step instructions</li>
            <li>Tutorial-style content</li>
            <li>Process documentation</li>
            <li>Configuration guides</li>
        </ul>
    </li>

    <li><strong>Troubleshooting Articles</strong>
        <ul>
            <li>Problem identification</li>
            <li>Step-by-step solutions</li>
            <li>Common error fixes</li>
            <li>Diagnostic procedures</li>
        </ul>
    </li>

    <li><strong>Reference Documentation</strong>
        <ul>
            <li>API documentation</li>
            <li>Technical specifications</li>
            <li>Configuration options</li>
            <li>Feature descriptions</li>
        </ul>
    </li>

    <li><strong>FAQ Articles</strong>
        <ul>
            <li>Common questions</li>
            <li>Quick answers</li>
            <li>Clarification content</li>
            <li>Policy explanations</li>
        </ul>
    </li>
</ul>

<h2>Creating Articles</h2>
<ol>
    <li><strong>Access Article Management</strong>
        <ul>
            <li>Log in to admin panel</li>
            <li>Navigate to "Knowledge Base" → "Articles"</li>
            <li>Click "Add New Article"</li>
        </ul>
    </li>

    <li><strong>Basic Information</strong>
        <ul>
            <li>Enter article title</li>
            <li>Create SEO-friendly slug</li>
            <li>Select appropriate category</li>
            <li>Set publication status</li>
        </ul>
    </li>

    <li><strong>Content Creation</strong>
        <ul>
            <li>Write comprehensive content</li>
            <li>Use clear headings and structure</li>
            <li>Add code examples where relevant</li>
            <li>Include screenshots or diagrams</li>
        </ul>
    </li>

    <li><strong>SEO Optimization</strong>
        <ul>
            <li>Write compelling meta description</li>
            <li>Add relevant keywords</li>
            <li>Optimize title for search</li>
            <li>Use proper heading structure</li>
        </ul>
    </li>

    <li><strong>Media & Attachments</strong>
        <ul>
            <li>Upload images and screenshots</li>
            <li>Add downloadable files</li>
            <li>Include video content</li>
            <li>Attach code samples</li>
        </ul>
    </li>

    <li><strong>Review & Publish</strong>
        <ul>
            <li>Proofread content</li>
            <li>Test all links and media</li>
            <li>Set publication date</li>
            <li>Publish or schedule article</li>
        </ul>
    </li>
</ol>

<h2>Article Structure Best Practices</h2>
<ul>
    <li><strong>Clear Introduction</strong> - Explain what the article covers</li>
    <li><strong>Logical Flow</strong> - Organize content logically</li>
    <li><strong>Actionable Content</strong> - Provide clear steps and solutions</li>
    <li><strong>Visual Elements</strong> - Use images, code blocks, and formatting</li>
    <li><strong>Call-to-Actions</strong> - Guide users to next steps</li>
</ul>

<h2>Content Formatting</h2>
<ul>
    <li><strong>Headings</strong> - Use H1, H2, H3 for structure</li>
    <li><strong>Lists</strong> - Numbered lists for steps, bullet points for features</li>
    <li><strong>Code Blocks</strong> - Syntax highlighting for code examples</li>
    <li><strong>Tables</strong> - Organize complex information</li>
    <li><strong>Links</strong> - Internal and external references</li>
</ul>

<h2>Article Management Features</h2>
<ul>
    <li><strong>Version Control</strong> - Track article changes</li>
    <li><strong>Draft Mode</strong> - Save work in progress</li>
    <li><strong>Scheduled Publishing</strong> - Publish at specific times</li>
    <li><strong>Article Templates</strong> - Reuse common structures</li>
    <li><strong>Bulk Operations</strong> - Manage multiple articles</li>
</ul>

<h2>SEO Optimization</h2>
<ul>
    <li><strong>Title Optimization</strong> - Include target keywords</li>
    <li><strong>Meta Description</strong> - Compelling summary under 160 characters</li>
    <li><strong>Keyword Usage</strong> - Natural keyword integration</li>
    <li><strong>Internal Linking</strong> - Link to related articles</li>
    <li><strong>URL Structure</strong> - Clean, descriptive URLs</li>
</ul>

<h2>Article Analytics</h2>
<p>Monitor article performance with detailed analytics:</p>
<ul>
    <li><strong>View Statistics</strong> - Page views and unique visitors</li>
    <li><strong>Engagement Metrics</strong> - Time on page, bounce rate</li>
    <li><strong>Search Performance</strong> - Organic search rankings</li>
    <li><strong>Social Sharing</strong> - Social media engagement</li>
    <li><strong>Conversion Tracking</strong> - Goal completion rates</li>
</ul>

<h2>Content Maintenance</h2>
<ul>
    <li><strong>Regular Updates</strong> - Keep content current</li>
    <li><strong>Broken Link Checks</strong> - Verify all links work</li>
    <li><strong>Content Audit</strong> - Review for accuracy and relevance</li>
    <li><strong>User Feedback</strong> - Incorporate reader suggestions</li>
    <li><strong>Performance Optimization</strong> - Improve loading times</li>
</ul>

<p>High-quality Knowledge Base articles reduce customer support costs and improve user satisfaction. Focus on creating clear, comprehensive, and actionable content.</p>